Get in Touch

Questions about the campaign, donations, or how to help? We'd love to hear from you. The Cowichan Valley community is what makes this possible.

Contact Information

Reach out any time. We typically respond within 24 hours.

General Inquiries

info@ncrecovery.ca

Donations (e-Transfer)

donate@ncrecovery.ca
Auto-deposit enabled — no security question needed

Location

Duncan, BC
Cowichan Valley, British Columbia

Response Time

We aim to respond to all inquiries within 24 hours, Monday to Friday.

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

What is this about?

Your information is kept private and never shared.

Frequently Asked Questions

Quick answers to the most common questions about the Fresh Start Fund.

How do I know my donation is safe?

All donations are tracked in our transparent system and published on our public transparency page. Every dollar is accounted for. We take zero fees from community campaigns.

How do I send an e-Transfer?

Send your Interac e-Transfer to donate@ncrecovery.ca — auto-deposit is enabled so no security question is needed. Include "Fresh Start Fund" in the message.

Will I receive a tax receipt?

This is a community fundraiser, not a registered charity campaign. Tax receipts are not available for this campaign. Please contact us if you have questions.

Can I donate anonymously?

Absolutely. When donating via e-Transfer, simply let us know in the message that you'd like to remain anonymous and we will honour that request completely.

What happens if the goal isn't reached?

All funds raised will still go directly to the beneficiary to help with whatever needs can be covered. No funds are returned or retained by NCR.

How can I help besides donating?

Sharing the campaign on social media is incredibly powerful. You can also contact us if you have a vehicle lead, housing connection, or other resource that could help the beneficiary directly.

Where can I see how funds are used?

Visit our Transparency Report page for a live, real-time breakdown of every dollar raised and every dollar spent.

Can my business sponsor the campaign?

Yes! We welcome business donations and sponsorships. Contact us at info@ncrecovery.ca to discuss how your business can be recognized as a community supporter.